“Vertical Solutions, Inc. (VSI), a leading developer of Service Management software, announces it has been named a Fall 2008 Recognized Innovator finalist by the Association for Services Management International (AFSMI) and the Service & Support Professionals Association (SSPA). Vertical Solutions, Inc. honored for Innovation in Streamlining Field Service Schedules, was featured at the Winning Service Strategies in a Shifting Global Economy conference today in Las Vegas.
Winners and finalists were selected by a panel of judges, including industry experts, AFSMI and SSPA members and Vice President of Technology Research John Ragsdale.
SSPA and AFSMI Research focused on a topic becoming a common boardroom conversation today: how companies can shrink their corporate carbon footprint through ‘green’ initiatives. While the primary focus of most corporate green projects has been reducing electric consumption, these awards center on processes and technologies specific to support, such as virtual support operations, reducing field service visits, and field service schedule optimization. We’re delighted to honor Vertical Solutions as an industry leader who is embracing green support initiatives,” said Ragsdale.
The Innovation in Streamlining Field Service Schedules finalist designation recognizes Vertical Solutions, Inc. as a provider of innovative technology that streamlines the scheduling and dispatch of field resources, increasing productivity for onsite appointments and ensuring the right mix of parts and skills are included to eliminate return visits.
“Vertical Solutions is pleased to be named a Recognized Innovator by the AFSMI and SSPA,” says Ron Wegmann, Sr., CEO, Vertical Solutions. “It’s important to note that ‘green’ initiatives are good for more than just the environment; they also can help companies with field service teams save money and improve customer service. We’re proud of the ways that our PowerHelp support and service solutions promote high-quality business practices.”
posted by: monica hao 00b
for more info: http://www.crmxchange.com/tmp_pressrelease.aspx?id=15146
I can say that every company must have to launch a new innovation because it will help them become to become a good company.
